Frequently Asked Questions

 


 

Quick Links

 

 

My Account

How do I create an account?

  1. Click on Register at the top right of the webpage

  2. Fill in the form with the required information

  3. Click on Register at the end of the form

*** All fields with * must be filled. ***

- How do I edit my account information?

  1. Sign into your account at the top right of the webpage.

  2. Go to My Account.

  3. In the User Preferences section, you can modify your personal information

- How do I change my password?

  1. Sign into your account at the top right of the webpage.

  2. Go to My Account.

  3. In the User Preferences section, enter your new password in the first box labeled Password.

     (password has to be 6 or more characters)

  4. Re-enter your new password in the second box labeled Confirm.

  5. Click on update. A green check box will appear if your password was changed successfully.

- What if I forgot my password?

If you forgot your password, go to Sign In and click on Forgotten your password? or click here. Fill in your email address and an email with the temporary password will be sent to you shortly

Payment

- What methods of payment does Packaging Express accept?

  You can pay via your Paypal account. If you do not have a Paypal, you do not need to create one to pay via Paypal. You can pay directly with your Visa or Mastercard.

- What currency are the prices in?

  All the prices on the website are in United States Dollar (USD).

- Do you have a minimum order?

  No Minimum Order! We want you to shop for what you want.

- Is it safe to use my credit card on your site?

  Yes, Packaging Express uses SSL 256 bit encryption throughout the order. You can read our Policies for more details.

- My computer froze while processing the payment, how will I know if my transaction was successful?

  An email of the order confirmation is sent to the customer's email address provided immediately after we receive complete payment. Alternatively, do not hesitate to contact customer service at 1-888-897-9796 or cs@packagingexpress.com for any further inquiry.

 

Shipping and Returns

-  Do you ship outside of United States?

  We do not ship to international locations. We currently ship within the United States, U.S. Territories (Puerto Rico and Virgin Islands) and Canada. Please note that Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible.

- What shipping methods do you offer?

UPS Ground deliveries are processed and shipped within 48 business hours. UPS Ground takes on average 1 to 5 business days to arrive depending on your location.

UPS Next Day deliveries are processed and shipped within the same day if orders are placed before 1PM EST. If orders are placed after 1PM EST, orders will be processed and shipped the next business day.

Shipping Rates are automatically calculated based on the weight of the shipment at checkout. Flat shipping rates do not apply.

- How do I return a defective item?

  ● To be eligible for a return, your item must be unused and in the same condition that you received it.

  ● Your item must be in the original packaging.

  ● Your item needs to have the receipt or proof of purchase.

  ● You must contact customer service at cs@packagingexpress.com in order to receive an Authorization Code before returning the products.

  ● An Authorization Form will be emailed to you which you will need to fill out and include in your shipment.

  ● You have 5 calendar days to claim your return from the date you receive your item.

  ● You have 30 calendar days to return and item from the date you receive your Authorization Code.

  ● You are responsible for all shipping costs for returning your items.

Please return Items to: PACKAGING EXPRESS, 25 Monhegan Street, Clifton, NJ 07013 USA

All custom and clearance items are Final sale. All custom and clearance order are non-refundable.

Packaging Express reserves the right to refuse any returns, refunds or exchanges based on the condition of the item(s).

- How long does it takes to get a refund?

  ● Upon receipt of your return an inspection will be conducted and you will be notified on the status of your refund with 5 business days.

  ● After result of the inspection and based on our findings, a credit will be issued against original method of payment.

  ● Should it have been payment by credit card, a customer service representative will contact you for credit card information. Depending on your card issuer's policies is when you will see          credit on your account.

  ● Return Shiping fees are non-refundable.

  ● To learn the status of your refund, please contact Customer Service at cs@packagingexpress.com or 1-888-897-9796

- Do you charge a restocking fee?

  All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

- I ordered the wrong color or size. Can I exchange?

  If your item complies with our return policy as mentioned above, you may exchange your item for a different size or color at equal value. You will not be subject to a restocking fee in this case, but you still will have to pay the return shipping.

- How do I report a color or quantity mismatch?

  Please contact our customer service at 1-888-897-9796 or cs@packagingexpress.com within 5 business days after receiving the shipment. Customers have to pay for the return shipping cost

Order Status

- Has my order shipped?

You should have received an email when your order has been shipped. Alternatively, you can sign in, go to My Account and under Orders check the order status.

- How do I track my order?

  1. Log in by clicking on Sign In at the top right of the page if you haven't done so already

  2. Go to My Account on the top right of the page

  3. Go to Orders on the left side menu

  4. Find the order you wish to track

  5. Click on the tracking number under Status

  You can alternatively click on the tracking number that we sent you by email once your order has been shipped.

- What can I do if my order hasn't arrived within the expected shipping time?

  Check your order status with the carrier using the tracking number. If you have further questions, please contact our customer service at 1-888-897-9796 or cs@packagingexpress.com.

- How do I claim item missing or quantity missing from my shipment?

  Please contact our customer service at 1-888-897-9796 or cs@packagingexpress.com,

- Do you allow backorders?

  We do not accept and/or process backorders.

  We work hard not to accept an order unless we have the item in stock. However, between the time an order is placed and the time an order is picked, on occasion the item may go out of stock. If one or more item on order is not in stock and/or is not available a customer representative will contact you directly. 

- Do you charge sales tax on orders?

  6.625% New Jersey Sales Tax is applied on orders sold to and ship to New Jersey State.

  No sales tax will be applied on the orders out of New Jersey State and Canada..

- Is there duty applied on onrders shipped out of US continent to Canada?

  Canadian shipments may incur tariffs, taxes, customs and brokerage fees for which you are responsible..

- What is your response time for any email inquiry?

  All email inquiries should be answered within 2 business days.

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